The Fast Shipping Guarantee
99.9% of all orders ship out within one business day! In fact, over 90% of orders placed Monday-Friday before 3pm EST ship the same day.
These are not just pretty words. We stand behind this commitment with our Fast Shipping Guarantee.
Here's the guarantee: if we don't ship out within one business day, we will give you 10% off your order.
How it works: Simple
When your order ships, you will receive an email confirmation with your tracking code. If you haven't received this confirmation within one business day of placing your order and if it can’t be shown on the shipping carrier’s website (either UPS or USPS) that your order shipped within one business day, email firstname.lastname@example.org and request your 10% discount. We will then refund you 10% of the purchase price of the product you ordered.
- What's a business day? We define a business day as 7am-5pm PST, Monday-Friday. Business days exclude official US holidays (e.g. Christmas, Labor Day, Memorial Day) and the days before or after the US Holiday. We do this because the holidays are often observed on the day before or after the holiday in addition to the holiday itself.
- The Guarantee does not apply on Cyber Monday (December 2, 2013). All orders placed on Cyber Monday are guaranteed to ship out by Wednesday of that week (December 4, 2013)
- The 10% refund applies to the products themselves, not any shipping costs.