The Fast Shipping Guarantee
99% of orders ship out within one business day! In fact, over 90% of orders placed Monday-Friday before 3pm EST ship the same day.
These are not just pretty words. We stand behind this commitment with our Fast Shipping Guarantee.
Here's the guarantee: if we don't ship out within one business day, we will give you 10% off your order.
How it works: Simple
When your order ships, you will receive an email confirmation with your tracking code. If you haven't received this confirmation within one business day of placing your order and if it can’t be shown on the shipping carrier’s website (either UPS or USPS) that your order shipped within one business day, email firstname.lastname@example.org and request your 10% discount. We will then refund you 10% of the purchase price of the product you ordered.
- What's a business day? We define a business day as 7am-5pm PST, Monday-Friday. Business days exclude official US holidays (e.g. Christmas, Labor Day, Memorial Day) and the days before or after the US Holiday. We do this because the holidays are often observed on the day before or after the holiday in addition to the holiday itself. "Cyber Monday," the first Monday after Thanksgiving, is also excluded as a business day. Orders placed on Cyber Monday, the busiest day of the year by far, are guaranteed to ship out within two business days.
- The 10% refund applies to the products themselves, not any shipping costs.
- If the item you order is out of stock, back-ordered, or pre-ordered, the Guarantee does not apply. However, if the item is not marked as out of stock or on pre-order, you will receive an email within one business day that the product is out of stock. You will be given the option to cancel the order, substitute for other products, or wait for your products to come back in stock.